Privacy Policy

Welcome to Sherpa Discovery Treks, where travel is sacred and your privacy is respected. When you share your details with us – whether you book a trip, surf our site, or reach out with questions – do you not only hand over data?

You trust a team of explorers who treat it as a trusted guide: with care, respect, and purpose. This privacy rule explains how we collect, use, protect, and respect your personal information. Take time to read it – it’s part of our promise to keep your journey safe, from the inbox to the mountain top.

What Information We Collect

When you interact with Sherpa Discovery Treks, we may collect two types of information:

Personal Information (You Give Us Willingly)

These are the details you provide when you:

• Book a trip
• Subscribe to our newsletter
• Fill out a contact form
• Request custom itineraries
• Share medical or emergency information for trek safety

This may include:

• Your full name
• Email address and phone number
• Country of residence
• Passport information (for permits)
• Emergency contact details
• Medical or dietary information
• Payment details (when making bookings)

Technical Information (Behind-the-Scenes Data)

Our website, like most others, collects some general data automatically to improve your experience. This may include:

• IP address
• Browser type and version
• Pages you visited on our site
• Time spent on each page
• Device type (mobile or desktop)

We use cookies (small text files stored in your browser) to help remember your preferences and analyze how visitors use our site. You can always manage or disable cookies in your browser settings.

How We Use Your Information

We never collect your information to collect it. Each detail you share serves the purpose of making the journey smoother, safer, and more memorable. How to use it:

• To confirm the ordering and process permits or logistics.
• To communicate important hiking details, including weather updates, package tips, or changes.
• To send you relevant travel updates, offers, and newsletters (only if you register!).
• To tailor the trip to your needs, such as meals, pace, or medical requirements.
• To improve our site and provide better user experiences.
• For internal security and the prevention of fraud.

We sell, rent, or switch information to third parties. Your privacy is not for sale.

Sharing Your Information (Only When Necessary)

We may share specific information with trusted third parties in the following cases:

• With local government offices (e.g., TIMS permits or national park passes).
• With health or rescue teams, in the rare case of a medical emergency.
• With payment gateways or banking partners to process transactions securely.
• With insurance providers, if you request documentation for claims.
• With our guides and porters, but only what’s necessary to serve you well.

All shared data is on a need-to-know basis and bound by confidentiality.

Protecting Your Information

Security isn’t just something we practice in the mountains—it’s embedded in our operations.

• We use SSL encryption on our website to secure your data during transmission.
• Your sensitive data (like passport numbers or payment info) is stored securely.
• Access to your data is limited to authorized personnel with a legitimate purpose.
• We regularly review our systems to protect against breaches or data misuse.

While no system is perfect, we go the extra mile to keep your information as secure as your gear on a high pass.

Your Rights and Choices

You’re in control of your data, always. Here’s what you’re entitled to:

• Access: You can request a copy of the personal information we hold.
• Correction: If something’s outdated or incorrect, we’ll fix it.
• Deletion: Want us to forget you? We can, unless we’re legally required to keep it (like for permit audits).
• Unsubscribe: Every newsletter comes with an easy opt-out link.

To exercise any of these rights, just email us at ………………………………………………

Third-party links

Our site may contain links to travel partners, blogs, or other resources. If you click through to another site, their privacy rules apply – not ours. We encourage you to read these guidelines before sharing your information.

Child’s privacy

Our services are not designed for children under 16. We do not collect conscious personal information from minors. If you think a child has shared information with us, you can contact us immediately, and we will remove it quickly.

Updates to this policy

The mountains change with the seasons – and sometimes, do this policy. If we update how we use or protect your information, we will post the changes here. If they are large, we will send you a notice via email. Please look at this page occasionally to stay up to date.

How to reach us

If you have any concerns, questions, or requests for this privacy rule – or if you just want to chat for safe trekking – we’re here.

• Email: [email protected]
• Phone:
• Office: Thamel Marg, Kathmandu, Nepal

A Final Word

At Sherpa Discovery Treks, your journey is personal – and so is your information. We promise to process your data with the same respect and integrity that we offer on every path we walk. When you explore with us, you are not just another traveler – you are part of the Sherpa Discovery family. And families protect each other.

Let the adventure begin, securely and sincerely.